Cancellation Policy

This Cancellation & Refund Policy applies to digital products purchased through vawalk.com, operated by Nvoos, trading as VaWALK.

By purchasing from our website, you acknowledge that our products are delivered digitally and are subject to the conditions below.

1. Digital Product Delivery

VaWALK sells downloadable digital products, including templates, planners, ebooks, guides, graphics, mockups and other digital resources.

Digital products are generally delivered immediately after successful payment through a download page, email or customer account.

No physical product will be shipped.

2. Order Cancellation

You may request cancellation within 24 hours of placing your order, provided that:

• The digital product has not been downloaded, accessed or used;

• The download link has not been opened;

• The product has not been customised or personalised; and

• The order has not already been fulfilled through another delivery method.

Once a digital product has been downloaded, accessed or delivered for use, the order cannot ordinarily be cancelled because digital products cannot be physically returned.

Submitting a cancellation request does not automatically guarantee approval. We will review the product-delivery and download records before making a decision.

3. Non-Cancellable Products

Cancellation will generally not be available for:

• Products that have already been downloaded or accessed;

• Personalised or customised digital products;

• Products purchased during a final-sale promotion;

• Bundles when any item within the bundle has been downloaded;

• Commercial-use, PLR, MRR or resell-rights products after access has been provided;

• Products purchased accidentally after the download has been accessed; or

• Cases where the customer does not have the required software or technical knowledge, when the product requirements were clearly mentioned before purchase.

4. Refund Eligibility

A refund may be considered when:

• You were charged more than once for the same order;

• Payment was completed but the product was not delivered;

• The downloaded file is corrupted and we are unable to provide a working replacement;

• You received a different product from the one ordered;

• The product is materially different from its description; or

• A refund is required under applicable law.

Where possible, we will first attempt to resolve the issue by resending the download link, replacing the file or providing technical assistance.

5. Non-Refundable Situations

A refund will generally not be provided when:

• You changed your mind after downloading or accessing the product;

• You no longer need the product;

• You purchased the product by mistake but accessed it;

• You expected features that were not included in the product description;

• You are unable to use the product because of incompatible software or devices that were disclosed before purchase;

• You do not have sufficient knowledge to edit or use the product;

• You violated the product’s licence or usage restrictions;

• You have already used, copied, modified, shared or resold the product; or

• You failed to download the product before an advertised download link expired without contacting us during the applicable support period.

This section does not limit any rights that cannot legally be excluded.

6. Time Limit for Reporting a Problem

Problems involving an incorrect, missing, corrupted or materially misdescribed product must be reported within 7 calendar days of purchase.

Requests submitted after this period may be declined unless applicable law requires otherwise.

7. How to Request Cancellation or Refund

Contact us through the Contact Us page or email contact@vawalk.com with:

• Your full name;

• Order number;

• Email address used for the purchase;

• Transaction or payment reference;

• Product name;

• Date of purchase;

• Reason for the request; and

• Screenshots or other supporting information, where relevant.

Incomplete requests may take longer to review.

8. Review Duration

We normally acknowledge cancellation or refund requests within 2 business days.

After receiving all required information, we aim to approve or decline the request within 7 business days.

Business days exclude Sundays and public holidays.

9. Approved Refunds

If a refund is approved:

• It will be returned to the original payment method; or bank transfer or UPI

• We normally initiate it within 5–7 business days after approval; and

• The bank or payment provider may take approximately 5–21 days to reflect the amount in your account.
  

The final processing time depends on the customer’s bank, card issuer, UPI provider or payment service. VaWALK cannot control delays after a refund has been submitted to the payment provider.

Any access or licence granted for the refunded product will be cancelled.

10. Failed or Pending Transactions

If payment is deducted but the order is shown as failed, pending or incomplete, the amount may be automatically reversed by the bank or payment provider.

Please allow up to 5–21 days for the reversal to appear, depending on the payment method and financial institution.

If the amount has not been reversed after this period, contact us with the transaction reference and payment proof so that we can investigate the transaction.

11. Duplicate Payments

If you are charged more than once for the same order, notify us within 7 calendar days.

Once the duplicate transaction is verified, the additional payment will be refunded to the original payment method.

12. Returns and Exchanges

Digital products cannot be physically returned.

We do not ordinarily exchange one downloaded digital product for another. If you received the wrong file because of an error by VaWALK, we will provide the correct product at no additional charge.

13. Payment Disputes

Please contact us before initiating a chargeback or payment dispute. We will make a reasonable effort to resolve valid delivery, file or payment problems directly.

Submitting a fraudulent or unjustified payment dispute after downloading or using a product may result in termination of access and restriction of future purchases.

14. Changes to This Policy

We may update this policy to reflect changes in our products, payment processes, business practices or legal obligations.

The revised policy will become effective when published on vawalk.com with an updated revision date.

15. Contact Information

Legal business name: Nvoos
Trading name: VaWALK
Website: vawalk.com
Email: contact@vawalk.com
Registered address: POLE - 72, V.P.O MITRAON, NAJAFGARH, South West Delhi, Delhi, 110073